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FAQ
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Our system will guide you through the process step-by-step.
If you need to modify or cancel your order, please contact us within 12 hours after purchase. Once shipped, we are unable to make changes.
We currently ship to most countries worldwide, including the USA, Canada, Australia, and many European countries.
Standard delivery usually takes 7–15 business days depending on your location. Tracking information will be provided once your order is dispatched.
Yes! All our products are carefully selected and crafted with non-toxic materials to ensure the safety and comfort of small pets.
Please refer to each product's sizing guide. If you need further help, feel free to contact our support team.
Most of our fabric products are machine washable with gentle detergent. Please check individual product instructions for specific care guidelines.
Our treats and foods are formulated for general sugar glider dietary needs. Always supervise young or new pets and introduce new foods gradually.
you're not satisfied with your purchase, you may request a return within 7 days of receiving the product. Items must be unused and in original condition.
Simply contact our support team with your order details. Refunds are processed after we receive and inspect the returned items.
Discover high-quality sugar glider pouches, toys, and starter kits. Your trusted shop for exotic small pet essentials, including chinchillas and hedgehogs.